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Operations Plan Review and Benchmarking

An operations plan review focuses on the staffing and operations sections of the business plan and is designed to cross-check the planned operations processes and identify potential over- or understatements of effort and costs. For instance, the staffing plan is checked against the projected network rollout, planned distribution logistics, subscriber growth and quality-of-service (QoS) level to be achieved. Risks and areas of potential efficiency improvement may be identified in the process. Analytical procedures and benchmarking are used to determine inconsistencies and to compare the plan against industry averages and best practice. The result may be modifications to the business plan or recommendations to improve operational efficiency, whether in-house or by out-tasking and outsourcing.

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